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Help centre

How to run your studio on elastudio, from your first class to your monthly reports.

Contact elastudio support

Write to support@elastudio.app, or use Report a problem in the admin for anything that is not working. We answer on business days, Ontario time, in English and Brazilian Portuguese.

Where to write

We help by e-mail only. There is no phone line or chat.

Report a problem from the admin

When something in the admin is not working as it should, use Report a problem. On a computer it is at the bottom of the sidebar; on a phone, open More.

  1. Under What went wrong, say what you did, what you expected and what happened.
  2. Add a screenshot if it helps (PNG, JPEG or WebP, up to 5 MB).
  3. Choose Send report.

The report includes the page you were on. Nothing in your studio changes because of it.

Note: Leave member e-mails, phone numbers and health details out of reports and screenshots. We keep bug reports for 1 year, then delete them.

When we answer

We work on business days, Monday to Friday except Ontario public holidays, from 9:00 to 17:00 Eastern Time (Ontario time). Messages sent at night, on weekends or on holidays are answered on the next business day. Support is in English and Brazilian Portuguese.

Support by plan

  • Free and Starter: this help centre, plus e-mail for setup, billing, privacy and security questions.
  • Growth: AI support, coming soon.
  • Pro: a person answers your e-mail, and AI support is coming soon. Our target is a reply from a person within 2 business days. It is a target, not a guarantee.

Every plan can report bugs and security problems at any time, and we answer security, privacy and billing problems on every plan.

Help us help you

Write from the e-mail address you use in the admin, and include your studio’s name. For a problem with a booking or payment, add the date, the class and the member’s first name, but not their contact details.

Updated October 14, 2026

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