How to run your studio on elastudio, from your first class to your monthly reports.
Booking for members
What members see: booking pages, cancelling, waitlists and their account.
- How members book a classMembers open your schedule, pick a class and select Book. If they have no pass yet, they choose one and pay in the same step, or pay at the studio for a single class if you allow it.
- How members sign inMembers sign in with a 6-digit code or a link sent to their e-mail, or with Google. They can also create an optional password in their account. No password is ever sent by e-mail.
- How members cancel a bookingMembers cancel from their account. Before they confirm, they see whether the class goes back to their pass, based on your free cancellation window (2 hours before class by default).
- How the waitlist worksWhen a class is full, members can join the waitlist without using a class. If a spot opens before your waiting list cutoff (24 hours before class by default), the first person in line is booked automatically and told by e-mail.
- Add bookings to a personal calendarEach member has a private calendar link in their account. Added to Google Calendar, Apple Calendar or Outlook, it shows their booked classes and drops cancelled ones on the next update.
- Install your studio's app on a phoneMembers can add your booking pages to their phone's home screen. It opens like an app, with your studio's name and icon. There is no app to download from an app store.
- Which e-mails do members get?elastudio sends members e-mails about their sign-in, bookings, waitlist, payments and passes, in their own language and under your studio's name. Open Messages to see each one, turn optional ones on or off, and edit the wording.
- How a member changes their e-mailMembers change the e-mail they sign in with in their account, under Profile. They prove the current address, then confirm the new one. Staff can only ask them to do it.
- Let members cancel event ticketsBy default only your team cancels event tickets. Turn on member cancellation for the whole studio or for one event, choose how long before the event it closes, and members who cancel in time get their money back the way they paid.
- Edit an e-mail members getIn Settings, Messages, select Edit on a message to change its subject and text in each language, insert variables, set a reminder's timing, preview it and send yourself a test. Save before testing: the test sends the saved version.
- What members can do in their accountIn Account, members see their bookings, passes, event tickets and orders, and in Profile they change their name, phone, photo, e-mail, password, language and messages, add a calendar feed, read your documents, download their data or delete their account.