What members can do in their account

Open the account

Members open Account on your booking page, or in the booking blocks on your website, once they are signed in. It has five tabs: Bookings, Passes, Tickets, Orders and Profile. Every plan includes it.

• Bookings: upcoming classes, waiting list places and past classes, with cancel and Add to calendar.
• Passes: what they bought and what is left, for example “3 classes left”.
• Tickets: event tickets, which they can cancel while your event rules allow it.
• Orders: what they paid, with receipts.

Profile

• Name and phone: first name, last name and phone, then Save.
• Photo (optional): Add a photo, drag and zoom to frame it, then Save photo. Change photo and Remove photo work any time. Only the member and your team see it, so you recognise them at the door: owner, admins and front desk, and teachers only for people booked or waiting in a class they teach. Never other members, public pages, e-mails or calendars. Staff cannot add or change a member’s photo.
• Change e-mail: see How a member changes their e-mail.
• Password (optional): Create a password to sign in without waiting for a code. It needs at least 10 characters and a sign-in within the last 10 minutes. Members can Change password with the current one, or use Forgot password? on the sign-in page. Once added, a password cannot be removed; the e-mailed code keeps working beside it. In the booking blocks on your website, the password is managed on your elastudio page instead (Manage my password).
• Personal details (optional): gender, address, city, state or province and postal code. Never needed to book.
• Language: pages and e-mails from your studio come in this language.
• Messages: News and offers by e-mail, on or off. Booking confirmations and receipts always arrive.
• Calendar feed: their booked classes in their own calendar. See Add bookings to a personal calendar.
• Studio documents: your privacy notice, booking terms and waiver, with the version they accepted.
• Sign out.

Your data

At the very end of Profile, in small text: Download my data and Delete my account. Deleting asks first, erases their name and contact details and signs them out; receipts stay with the studio for accounting, without contact details. See A member asks for their data or to be deleted.