Cookie settings

Choose which cookies we may use. Your choice applies to elastudio.app's public pages on this browser.

Necessary

Keep the site working and secure: your cookie choice, sign-in and protection against attacks.

Always on

Analytics

Google Analytics and Microsoft Clarity help us see which pages are used, where people get stuck and which campaigns bring visitors, including recordings of clicks and scrolls with all text on the page hidden. We also remember in this browser, for 90 days, which campaign link brought you. If you switch this on, the data is sent to Google and Microsoft in the United States, and you agree to that transfer.

Ver em portuguêsStart free

Help centre

How to run your studio on elastudio, from your first class to your monthly reports.

Marketing consent for news by e-mail

Each member chooses whether they want news and offers from your studio by e-mail. Consent starts off, only the member can give or withdraw it, and every choice is recorded.

One choice: news by e-mail

elastudio keeps a yes or no for each member: whether they want news and offers from your studio by e-mail. WhatsApp and text messages (SMS) do not exist in elastudio yet, so members are not asked about them.

Every choice starts as no. When a member signs up, the marketing box is unticked. Leaving it unticked is recorded as no.

What is recorded

For each change: yes or no, the date and time, where it came from (for example the sign-up form or the member’s account), and the wording and language the member saw. This is the proof that privacy laws such as the LGPD, PIPEDA and CASL ask you to keep.

Only the member decides

Members change it in their account, under Messages: News and offers by e-mail. They can change it at any time.

Staff cannot give consent for a member, and an import never brings consent in. Marketing, WhatsApp and SMS consent columns in a spreadsheet are refused, and imported members are asked like anyone new.

See who agreed

Open a member’s profile and look at Messages allowed: news by e-mail, yes or no. The member list’s Export CSV includes a column for news by e-mail consent.

Booking confirmations, receipts, cancellations and class changes are part of the service. They always go out by e-mail, whatever the member chose.

This number has WhatsApp on a member’s contact details only says how to reach them. It is not consent to send news.

Note: elastudio does not send newsletters. Use the consent record to contact only the people who said yes, in whatever tool you use for news.

Stop sending news to that person straight away. The change shows on their profile at once.

Updated October 14, 2026

Related articles

Still have a question about this?

Assistant

Answers are written by AI from the help articles and can contain mistakes; check the article it points to. Please do not type personal information.

Before you ask

Your question and up to three earlier questions and answers in this conversation go through Cloudflare to Anthropic in the United States, which writes the answer. elastudio does not store them. When you agree, we keep a record of your agreement (a random code, the version of this notice, the language and the time, never your questions) for 20 months, and this browser remembers it for 6 months, or until this notice changes, so we do not ask on every page. You can withdraw at any time in the assistant. Please do not type personal or health information, or anything about other people.

How this works (privacy policy, section 2)