Pause a membership
Staff can pause a member's pass or membership for 7 to 365 days from the member's profile. A card-billed membership is not charged during the pause and its next charge moves later by the paused days. A reason is required, and the member is e-mailed when the pause starts and ends.
Pause a pass or membership
The owner, admins and front desk can pause, on every plan.
- Open Members and select the member.
- Find the pass under Passes and memberships (or the membership under Memberships), open its actions menu and choose Pause.
- Set the First paused day (today or later) and the Last paused day.
- For a pass, or a membership not paid by card, leave Add the paused days to the end date on so the member loses nothing.
- Under Bookings inside the pause, choose Cancel them and give the credits back (the default) or Keep them.
- Write a Reason (at least 3 characters). It goes to Activity (Settings, group Tools); the member does not see it.
- Choose Pause.
Memberships billed by card
For a membership paid by card, the sheet shows Paid by card through Stripe instead of the switch:
- The card is not charged during the pause, and the next charge moves later by the paused days. The end date follows the next charge, so it matches Stripe.
- A pause starting later reaches Stripe on its first paused day.
- If Stripe refuses, nothing changes and you see why. A later pause then does not start, the member keeps booking and paying, and the profile shows the error. It is tried again each night.
A membership with an unpaid charge, or one set to end, cannot be paused. Settle the payment first.
For a membership paid another way (Pix, cash), skip those charges yourself.
The rules
- A pause lasts at least 7 days and at most 365 days, and must start within a year.
- Two pauses on one pass cannot overlap.
- While paused, the pass or membership cannot be used for new bookings, and it shows as Paused.
- The member gets the Pause started and Pause ended e-mails. It works again on its own the day after the last paused day.
You can find paused members with the Paused filter in Members.
Change or end a pause
The same staff use the same actions menu. Each change asks for a Reason and is logged.
- Change pause dates: pick new dates and choose Save dates. Once a pause has started, its first day stays.
- End pause now: the member can book again from today; yesterday becomes the last paused day. Choose End pause. A pause not started yet shows Cancel planned pause.
The end date and the next card charge move by the days actually paused.
Members pausing their own membership from their account is planned for a later phase.
Updated October 14, 2026