Add an attendee at the door or after the event
Someone turns up without a ticket, or you only find out afterwards who came? Use Add attendee on the event: choose a courtesy, an exchange or a sold ticket, paid now or later. Hosts can do it too, until 30 days after the event, even when the event is full.
Who can do it, and until when
Front desk, admins, the owner and the event’s host teachers can add people. It works before the event, during it and until 30 days after it ends, so you can record people who paid at the door or arrived without a ticket in the system.
Add someone
- Open Events and choose the event. A host teacher opens it from Today or the Schedule.
- Select Add attendee.
- Enter the person’s Name and E-mail. The e-mail is used for their ticket and, if they pay later, for the payment link.
- If the event has several ticket types, choose the Ticket type. A host teacher does not see this choice: the event’s first ticket type is used.
- Under What it is, choose:
- Sold ticket: an order in the person’s name, paid now or later.
- Courtesy: a seat the studio offers, free.
- Exchange: a seat traded for a service or a product, free.
- Set How many tickets the person gets (up to 10).
- For a sold ticket, the sheet shows To pay with the total. Under Payment, choose Paid now and the method (Cash, Card machine, Bank transfer or Pix marked by hand), or Pays later.
- Optional: a Note. Only your team sees it.
- Select Save.
The person’s member profile at your studio is found by e-mail, or made for them within your plan’s monthly member limit. Their tickets are confirmed at once.
Courtesy and exchange seats are explained in Courtesy and exchange seats, including how to reserve seats without a name.
Pays later
With Pays later, the ticket is confirmed and the order waits to be paid:
- When your studio takes card payments, the person gets an e-mail with a link to pay by card online. The sheet then shows Payment link sent with the link and Copy link, so you can also send it by WhatsApp yourself.
- Or they pay you in cash or another way, and you mark it paid.
On the list, Who is coming shows the ticket with To pay and the amount until it is paid. The order also waits under Unpaid in Sales.
Mark as paid
When the person pays in person:
- In Who is coming, open the ticket’s menu and choose Mark as paid.
- Choose how it was paid and confirm.
This records what the ticket’s order still owes as one payment, and the To pay badge goes away. Front desk, admins and the owner can mark any door sale paid; a host teacher only the door sales of the events they host.
When the event is full, or has already started
- Before the start, a full event stays full. Add attendee then says “The event is full. Once it has started you can add people past its places.”
- Once the event has started, the person is marked as attended, and if the event is full its places grow to fit them. That way your list and your numbers show who really came.
- After the event has ended, adding still works for 30 days. The person is linked to a profile, but gets no ticket e-mail, since the event is over.
On the phone
The elastudio team app for iPhone and Android shows events on Today and in the schedule, with the attendee list, Add attendee and Mark as paid.
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Updated November 1, 2026