Courtesy and exchange seats

What they are

• Courtesy: a seat the studio offers, for example to a guest or a partner.
• Exchange: a seat traded for a service or a product, for example a photographer who covers the event or a café that brings the breakfast.

Both are free: they have no order, no payment and no receipt, and reports count them as zero, never as a sale. They do take a place: they count toward the event’s total places and the ticket type’s quantity, like any ticket.

Give one

Front desk, admins and the owner can do this.

1. Open Events and choose the event.
2. Select Add attendee.
3. Under What it is, choose Courtesy or Exchange.
4. Enter the person’s Name and E-mail, and How many seats they get. If the event has several ticket types, choose the Ticket type.
5. Optional: write a Note, such as who it is for or what was traded. Only your team sees it.
6. Select Save.

The seat is confirmed straight away. The person gets the Someone got you a ticket e-mail with the event, the date and the place, and a profile at your studio is found or made for them, as for any named ticket.

Reserve seats now, name people later

For something like a monthly class where you know you will give five courtesy seats but not to whom yet:

1. In Add attendee, choose Courtesy or Exchange.
2. Turn on Reserve without a name for now.
3. Set How many (up to 20) and, if there are several, the Ticket type, then Save.

The seats are held and show as Attendee to be named on the list. When you know who comes, open the seat’s menu in Who is coming and choose Name attendee. You can do this until 30 days after the event ends.

Host teachers can add courtesy and exchange seats with a name, but only front desk, admins and the owner can reserve seats without a name.

On the list

In Who is coming, each seat shows a Courtesy or Exchange badge, your note, and Given by with the name of the staff member who gave it. The counts above the list show how many courtesy or exchange seats the event has.

The seat belongs to the staff member who gave it, for the record only: it never shows in their own account’s tickets, and they are never e-mailed about it.

When the event is full

Before the event starts, a full event stays full: you cannot give a seat past its places. Once it has started, you can still add people, and the event’s places grow to fit, so your list shows who really came. Seats added after the start are marked as attended.

Cancel a seat

Open the seat’s menu in Who is coming and cancel it. The place frees up and there is nothing to refund. The person named on the seat gets the Event ticket cancelled e-mail, saying nothing was charged; the staff member who gave it is not told. If you cancel the whole event with Tell ticket holders on, each named person gets the Event cancelled e-mail, also saying nothing was charged.

Related

• Add an attendee at the door or after the event
• Events: who uses each ticket