Events: who uses each ticket

The switch on each event

In the event editor, Ask for each attendee’s name and e-mail decides whether a buyer of several tickets must say who uses each one. It is on for every new event, and it was turned on for every event that had not started yet on 1 November 2026. Turn it off for an event where you do not need the names, such as a free open day. On the event page, the details show Asked for each ticket or Not asked.

Only someone buying more than one ticket sees anything new. A member buying one ticket uses it themselves.

What members see when they buy

1. The member picks their tickets as usual, on your booking pages or the booking widget on your website.
2. Before paying, a Who is coming? step says “Ticket 1 is yours” and asks for the Full name and E-mail of the person who uses each of the others. All the event’s ticket types count together: two Full price and one Member ticket is three tickets, so two names.
3. Each person needs their own e-mail, different from the buyer’s and from each other’s. The step says the names and e-mails are shared with the studio to manage the event, and that each person gets an e-mail with their ticket.

With the switch off, the step is not shown and nobody is asked.

The names typed in that step are kept only while the page is open, never in the browser’s storage. If the page reloads, for example after signing in with Google, the member types them again.

What each person gets

When the order is paid:

• Each person named gets one e-mail, Someone got you a ticket, in your studio’s main language: the event, the date, the time, the place and a link to the event. It also says the studio received their name and e-mail from the buyer to manage the event, with a link to your privacy policy. It is always sent and cannot be switched off, because the law asks you to tell people when you receive their data from someone else.
• Each person is linked to their member profile at your studio, found by e-mail. If they have none, a profile is made for them, with no marketing consent and no welcome e-mail. That new profile counts like any new member. When your plan’s monthly member limit is reached, or sign-ups are closed, no profile is made: the name and e-mail stay on the ticket and the e-mail is still sent.

The buyer stays in charge

The buyer keeps the order, the payment, refunds and cancelling. In their account, under Tickets, each ticket shows who uses it (For: Ana Souza) and, until the event starts:

• Add attendee on an extra ticket that has no name yet;
• Change on a named one, to give it to someone else. The new person gets their own e-mail.

The person who uses a ticket sees it in their own account under Tickets, marked Bought by and the buyer’s name. They cannot cancel it or pass it on: that is the buyer’s choice.

Your list of attendees

Open Events, choose the event and look at Who is coming:

• Each ticket shows under the name of the person who uses it, with Bought by and the buyer’s name underneath.
• An extra ticket with nobody named shows Attendee to be named. The counts above the list say how many are still to be named.
• Check-in is per ticket, so you mark each person as they arrive.

Front desk, admins and the owner can name someone or change who uses a ticket from the ticket’s menu: Name attendee or Change attendee, then Name and E-mail. Give the ticket back to the buyer removes the name. This works until 30 days after the event ends, so you can record who really came even when they arrived on someone else’s ticket. Once the event has ended, the person is linked to a profile but gets no ticket e-mail.

At the desk, Sell tickets asks for the names too: the buyer uses the first ticket and you type the name and e-mail of the person who uses each of the others.

Teachers see the names only, never e-mails (unless your studio lets teachers see members’ contact details), and cannot change who uses a ticket.

When a ticket or the event is cancelled

• When a ticket is cancelled, by the buyer or by your team, the person who uses it is told too, once.
• When you cancel the event with Tell ticket holders on, every named person gets the Event cancelled e-mail. For a bought ticket it says the buyer gets back anything paid; for a courtesy or exchange seat it says nothing was charged.

Related

• Courtesy and exchange seats
• Add an attendee at the door or after the event
• Create an event or workshop