Move from EVO (W12) to elastudio

How EVO (W12) exports

EVO’s reports have a download icon that saves Excel. For a full history, EVO Black customers can use the EVO API, but its basic plan allows only 100 requests a day.

Before you start

In elastudio, go to Settings, Import, choose EVO (W12) under I’m coming from… and follow the files in order. Create your passes and memberships in elastudio first, with the same names as in EVO (W12), so members’ passes find them. The platform publishes little about its exports, so your screens may differ: any column we do not recognise, you match yourself.

Only the owner and admins can import, on every plan, including Free.

File 1: Members

1. Open the clients report (Clientes ativos) and click the download icon.
2. Open the file in Excel or Google Sheets and save it as CSV (File, Save as, CSV UTF-8).

File 2: Contracts

1. Open the contracts report (Contratos ativos) and click the download icon.
2. Open the file in Excel or Google Sheets and save it as CSV (File, Save as, CSV UTF-8).
3. If the file has no e-mail column, add one (copy it from the members file): bookings, passes and sales find each member by e-mail.
4. Create the same passes and memberships in elastudio first (Settings, Passes and memberships), with the same names as in the file.

File 3: Sales received

1. Open the sales or receivables report (Vendas, Recebimentos), pick the period and click the download icon.
2. Open the file in Excel or Google Sheets and save it as CSV (File, Save as, CSV UTF-8).
3. If the file has no e-mail column, add one (copy it from the members file): bookings, passes and sales find each member by e-mail.

Open and overdue charges are left out: only received payments are history.

Upload each file

1. In the guide, choose Upload this file next to the file. The page says it is using the EVO (W12) template.
2. Check the column matches. The columns the template knows are already matched. Choose a field for any column left on Ignore this column, or leave it ignored.
3. Check Dates in the file. The template sets it, and you can change it to day first, month first or year first.
4. Choose Preview, then Check every row. Nothing is saved yet.
5. Choose Continue to import, then Import now.

Once a file is in, the guide marks it Imported and you move on to the next one. Rows EVO (W12) exports that are not real data, such as cancelled visits or unpaid orders, show as left out in the check, never as errors.

If your file looks different

This guide is a best effort. EVO (W12) publishes little about its exports, so the menus and column names here may not match your screens.

Nothing blocks the import when a column is not recognised:

• Any column elastudio does not recognise stays on Ignore this column. Match it to an elastudio field yourself, or leave it out.
• Use Save this column match as to keep your matches for the next file of the same kind.
• If the guide does not fit your screens at all, choose Another system or a spreadsheet under I’m coming from… and match every column yourself, as in Import members from a spreadsheet.

Want a better guide for EVO (W12)? Send the first row of your file (the column names only, never member data) to support@elastudio.app and we update the template.

What never comes over

Marketing, WhatsApp and SMS consent (members give it again in elastudio), card details, and documents such as CPF.

Note: EVO (W12) also has a public API: API for EVO Black customers (members, contracts, sales, receivables, check-ins, classes); the Plus plan allows 1,000 requests a month, 100 a day (API documentation). elastudio imports files only; connecting to a platform’s API is not available yet.