Private session e-mails and reminders
elastudio e-mails the member, the teacher and the studio at each step of a private session. Turn on a reminder before each session in Private session settings, and add up to 5 more studio addresses under E-mails to the studio.
Who gets what
Each step of a private session sends its own e-mail, in each person’s language. The member’s e-mails are Required: they always go out.
| Step | Member | Teacher and studio |
|---|---|---|
| A member asks for a session | Private session requested | New private session request, with the deadline to answer |
| Approved and paid | Private session confirmed, with a calendar file | Private session confirmed (studio copy) |
| Declined | Private session declined, with your message | |
| Nobody answered in time | Private session request expired | Private session request expired (studio copy) |
| The card needs an extra check | Private session payment needs action, with a link to pay | Studio: Private session payment pending |
| The charge failed | Private session payment failed | Private session payment failed (studio copy) |
| Cancelled | Private session cancelled, with what happens to the money | The same e-mail, saying who cancelled |
| Moved to another time | Private session moved, with a new calendar file | Teacher: the same e-mail |
The teacher’s copies go to the e-mail of their staff login. A guest teacher without a login gets none. The studio copies with “(studio copy)” can be switched off in Messages.
A reminder before each session
The reminder is off to start.
- Open Settings and, under What you sell, choose Private session settings.
- Turn on Send a reminder before each session.
- Set Hours before the session (24 to start; from 15 minutes up to 7 days).
- Select Save.
The member and the assigned teacher get Private session reminder once per session. A session confirmed after the reminder time does not get one, since the confirmation just arrived. You can also turn it on, and change its timing, in Messages under Private sessions.
E-mails to the studio
Studio e-mails, such as a new request, go to the Notification e-mail (Messages, Notifications tab), or to the Studio e-mail from About the studio when that is empty.
To copy more people, open Private session settings and find E-mails to the studio. Select Add address, type the address and Save. You can add up to 5. They get every studio e-mail about private sessions.
Change the wording
The texts can be edited in Settings, Messages, group Private sessions. Editing a text starts on the Starter plan, like private sessions themselves. See Edit an e-mail members get.
Updated October 14, 2026