Your members' privacy rights, and how to handle requests
Members can download their data and delete their account themselves. Your studio answers their other privacy requests, and the admin gives you the tools to do it.
Who answers members
Your studio is responsible for your members’ data, so members’ privacy requests go to you. Privacy laws such as Brazil’s LGPD and Canada’s PIPEDA give members the right to see, correct, download and delete their data, and to withdraw consent. elastudio gives you the tools and helps when you need it.
What members can do themselves
At the very end of Profile in their account, under Your data, members can:
- Download my data: their profile, bookings and orders, as files they can keep;
- Delete my account: their name and contact details are erased and they are signed out.
They can also change their marketing choice and their language, and add or remove their own profile photo, in their account at any time. Only the member and your team see that photo.
What you can do for a member
- Correct details: edit the member’s profile. Only the member can change their own e-mail address, in their account, because it is how they sign in. Staff can use Ask to update e-mail on the profile.
- Delete on request: open the member’s profile and choose Anonymise. Use it when the person asks to be forgotten or the law requires it.
What deleting removes and keeps
Deleting an account, by the member or by you, removes everything that identifies the person: name, e-mail, phone, profile photo, notes and health details. It cannot be undone, and future bookings are cancelled.
Sales and attendance stay as anonymous numbers, so your revenue reports keep the same totals. Receipts stay with your studio for accounting, as the law requires, without the person’s contact details.
Note: Deleted data disappears from our backups as they expire, within about 30 days.
Consent and sensitive data
- Marketing consent (news by e-mail) is off by default, and is never imported from a spreadsheet: each member gives it themselves.
- Health notes need the member’s consent, recorded with the date.
- Members under 18 are added by staff, with a parent’s or guardian’s consent recorded.
If you need help
Write to privacidade@elastudio.app for help with a request. The full privacy documents are on our Legal page.
Updated October 14, 2026